Our Return and Refund Policy outlines the procedures for addressing damaged or defective products.

How to Report a Damaged or Defective Product

Contact Us Promptly

Email us at Menaoui@proton.me if you receive a damaged or defective product.

Provide Detailed Information

In your email, clearly describe the nature of the damage or defect and attach pictures that clearly depict the issue.

Review and Assessment

Information Review

Upon receiving your email, we will review the provided information and images to assess the damage or defect.

Confirmation and Next Steps

If the damage or defect is confirmed, we will provide you with a return shipping address.

Returning the Product

Shipping Instructions

Once you have the return address, send the item back to us using a reliable shipping method. Please note that shipping costs associated with returning damaged or defective products will be your responsibility.

Product Inspection

We will inspect the returned product upon receipt to verify the reported damage or defect.

Refund or Replacement

Eligibility

If the product is indeed found to be damaged or defective, we will process your refund or replacement according to our policy. The condition of the returned product will be a critical factor in determining eligibility for a refund or replacement.

Non-Eligible Returns

If, after inspection, we find that the product is in acceptable condition, we will be unable to accept the return.

Additional Information

Maintaining Quality Standards

We apologize for any inconvenience this may cause, but we must maintain product quality standards.

Contact Us

If you have any questions or concerns about the return process, do not hesitate to contact us at the provided email address.

Our Commitment

Customer Satisfaction

Our team is committed to ensuring that you have a satisfactory experience with our products.

Efficient Processing

For successful processing of your return or refund, please follow the provided instructions diligently. We will strive to handle your request in a timely manner to minimize any inconvenience you may experience.

Prompt Resolution

It is essential to send us the necessary information and images to support your claim promptly. We aim to resolve issues related to damaged or defective products efficiently and to your satisfaction.

Final Note

Your satisfaction is important to us, and we appreciate your understanding of our Return and Refund Policy.