Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Additionally, if an item is popular and on back order, we might ship your items at different times and in different packages to prevent delays and ensure you receive your order as quickly as possible.

When will I receive my order?

Orders are shipped directly from our many domestic and international warehouses. Due to the popularity of our offers, please allow an estimated 1-2 weeks for your order to arrive in the USA (varies from product to product). Other countries can take an estimated 1-3 weeks (varies from product to product) due to distance and customs. Please note, these are only estimates due to the extreme popularity of our offers.

What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize. The postal service is out of our control. Please see our refund and return policy for applicable situations.

Will I be charged for customs and taxes?

The prices displayed on our site are tax-free . You may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.